1. AI Study Credit Packs & Digital Educational Services

UniNest provides students with access to state-of-the-art AI study tutors (UstadMigo), competitive exam preparation materials (NEET, JEE, INI-CET, MBBS), and digital study credit top-up packs.

• Unutilized Credit Packs: If you purchase a paid AI study credit top-up pack and have not utilized any credits from that pack, you may request a 100% cancellation and refund within 7 calendar days from the date of purchase.
• Technical Errors & Failed Provisioning: In the rare event that your account or payment method is debited but the purchased study credits or exam bank access is not credited to your profile due to a technical error, our support team will either manually provision the service or issue a full refund within 24 hours of notification.
• Partially Consumed Services: Digital credits or services that have already been utilized for AI doubt sessions, exam evaluations, or document processing cannot be refunded for the consumed portion.

2. Refund Initiation & Processing Timelines

All online payments and refunds on the Platform are processed through Reserve Bank of India (RBI) authorized payment aggregators, including Cashfree Payments (Cashfree Payments India Private Limited).

• Source Account Settlement: Approved refunds are credited strictly back to the original source payment method (bank account, UPI handle, or credit/debit card) that was used to make the purchase.
• Turnaround Time: Once approved by our team, refunds are processed via Cashfree within 5 to 7 business days, subject to standard banking settlement schedules.

3. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please email our support desk at support@uninest.co.in with the subject line "Refund Request - [Order ID]". Please include:

• Your registered UniNest account email address
• Payment transaction ID or Cashfree order reference
• Date and amount of the transaction
• Brief reason for the refund request

4. Campus Vendor Marketplace Transactions

For any physical supplies or study goods fulfilled by verified independent local vendors on the UniNest marketplace, cancellations and returns are governed directly by the respective vendor's published policy. UniNest India acts as a facilitator and provides support for mediation if needed.